7joy's Privacy Policy

1 Introduction

7joy ("we", "us", "our") takes your privacy seriously. This Privacy Policy explains what information we collect about you when you use the 7joy website or mobile app, how we use that information, and how we keep it secure.

This Privacy Policy forms part of our Terms and Conditions. By using the platform, you agree to this Policy. If you do not agree with any part of it, please refrain from using our services.

7joy believes that data protection is more than a legal obligation — it is the foundation of our relationship with our users. We do not collect information for any hidden purpose, and we will never sell your data to third parties without your consent.

2 What information we collect

7joy collects several types of information from you, falling into three main categories: information you provide directly, information collected automatically as you use our services, and information received from third parties.

We collect only the information necessary to provide our services. We do not ask for anything beyond what is required.

3 How Information Is Used

7joy uses the information it collects for the purposes listed below. Each use has a lawful basis — whether contractual necessity, a legal obligation, or the protection of your legitimate interests.

• Your identity and contact details are used to create, verify, and manage your account.
• Financial information is required to process deposits, withdrawals, and other transactions.
• Device and behavioral data are analyzed to prevent fraud, money laundering, and unauthorized access.
• Usage data is used to improve your gaming experience and to send you relevant offers.
• Log data is used to resolve technical issues and improve platform performance.
• Information required to meet legal and regulatory obligations may be provided to the relevant authorities.
• Gaming behavior is monitored to support responsible gaming management.

We never sell your information to advertisers. If you do not want to receive promotional communications, you can opt out at any time.

4 Who We Share Information With

7joy shares your personal information only under strictly controlled circumstances. Those circumstances are outlined clearly below.

• Payment processor: Only the minimum required information is shared with authorized payment gateways to process transactions.
• Technology service provider: We work with trusted partners for cloud hosting, cybersecurity, and analytics — all of whom operate under our guidelines.
• Legal authorities: Information may be disclosed pursuant to a court order or a legitimate request from a regulatory body.
• Game provider: Licensed game providers receive only the data necessary to operate their games.

5 Cookies & tracking technologies

The 7joy website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

• Essential cookies: Used to maintain your login session and ensure security. These cannot be disabled.
• Functional cookies: Used to remember your language preference and personal settings.
• Analytics cookies: Anonymous data is collected to understand and improve platform usage.
• Security cookies: Used to detect fraudulent activity and unauthorized access.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

6 Data Security Measures

7joy uses industry-standard security measures to keep your information safe. Our security infrastructure is multi-layered and continuously updated.

• 256-bit SSL/TLS encryption is used for all data transmissions.
• Stored data is protected with AES-256 encryption.
• Two-factor authentication (2FA) is required to access sensitive information.
• Regular third-party security audits and penetration testing are conducted.
• A 24/7 security monitoring team is always active.
• Data backups are stored securely at separate locations.

7 Data Retention Period

7joy does not retain any information longer than necessary. The retention period for each type of data is set out below.

Once the retention period expires, data is permanently deleted or anonymized so that no individual can be identified.

8 Your data rights

As a 7joy user, you have several important rights over your own personal information. We respect these rights and are committed to helping you exercise them.

• Access: You may request to view the information we hold about you.
• Right to Rectification: You may request corrections to any information that is inaccurate or incomplete.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You may request that data processing be restricted in certain circumstances.
• Right to Data Portability: You may request your data in a structured, machine-readable digital format.
• Right to object: You may object to the use of your data for specific purposes.

To exercise any of these rights, please contact our support team. We typically respond to requests within 30 days.

9 Protection of Minors' Data

7joy strictly does not provide services to anyone under the age of 18. We do not knowingly collect or process personal information from minors.

• Age verification is mandatory at the time of registration.
• If a user is suspected to be underage, their account will be suspended immediately.
• If any data belonging to a minor has been collected, it will be deleted immediately upon a parent or guardian's request.

10 International data transfers

7joy is an international platform and our servers may be located in multiple countries. Your information may be transferred outside your country of residence.

• For any international data transfer, we ensure that adequate data protection measures are in place in the destination country.
• Standard Contractual Clauses (SCCs) or other approved mechanisms are used where required.
• Encryption is applied to all data transfers at all times.

11 Privacy Policy Updates

7joy may update this Privacy Policy from time to time. For significant changes, we will notify you through the methods described below.

• A notification will be sent to you by email.
• A notification will be displayed upon accessing the platform.
• The "Last Updated" date on this page will be revised accordingly.
• For significant policy changes, your consent to the updated terms will be required.

If you do not agree with the updated policy, you may close your account. Continued use of the platform after a policy change will be considered acceptance of the new terms.

12 Get in Touch

For any questions, concerns, or requests regarding our Privacy Policy, please contact our data protection team.

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Response time: Typically within 24–48 hours